Privacy at TrustCard
TrustCard provides prepaid crypto-linked virtual card services through regulated payment partners. We collect only the information needed to operate the service, meet our legal obligations, protect against fraud and support you.
Information we collect
Depending on how you use TrustCard, we may collect:
- Identity and contact details you provide during eligibility, onboarding or support.
- Card, transaction and balance information needed to provide and administer card services.
- Device, browser and service-usage information, including security and diagnostic signals.
- Messages, requests and documentation you submit to our support team.
How we use information
We use personal information to deliver the services you request, assess eligibility, process transactions, communicate service updates, investigate suspicious activity and comply with applicable financial-services, sanctions and anti-money-laundering requirements.
Where required, we rely on your consent, the performance of a contract, our legitimate interests in running a secure service, or a legal obligation.
When information is shared
We share information only where necessary. This can include regulated card issuers, payment networks, verification and fraud-prevention providers, cloud and support providers, professional advisers, and public authorities where required by law.
Our providers are required to protect information and use it only for the agreed purpose.
Your choices and rights
Subject to applicable law, you may request access to, correction of or deletion of your personal information, ask us to restrict certain processing, object to processing, or request a portable copy of information you provided.
You can also manage non-essential cookies through your browser settings. See our Cookie Policy for more detail.
Contact us
For privacy questions or to make a rights request, contact our Support team. We may need to verify your identity before responding to protect your information.